Ricochet, a leading manufacturer of high-tech Personal Protective Equipment (PPE), prioritizes safety, performance, and comfort. All products surpass NFPA standards and are UL certified.
EMS Gear:
Ricochet offers premium EMS gear that is exceptionally comfortable, breathable, and protective. Certified to NFPA 1999, our garments provide superior liquid and bloodborne pathogen protection while remaining vapor permeable.
Technical Rescue Gear:
Our dual-certified Technical Rescue gear (NFPA 1951/1999) combines a rugged outer shell with abrasion and flame resistance. Ideal for various roles, including USAR, Technical Rescue, Chief, Officers, EMS personnel, and more, Ricochet gear ensures full protection at a fraction of the cost.
Structural Firefighting Gear:
Ricochet sets new standards in PPE with the M2 (Maximum Mobility™) design Structural Firefighting gear. Addressing common issues in turnout gear, our engineers have enhanced critical areas to provide unmatched comfort and protection for firefighters.
Ricochet has a large selection of certified composites to choose from to meet your department needs. There are many factors that should be considered prior to choosing the outer shell, moisture barrier or thermal liner materials. These factors include thermal protective performance (TPP), total heat loss (THL/breathability), durability, wicking capability, drying time, abrasion resistance, etc. Selecting the right composite will be greatly influenced by your department’s daily operations. The best solution is to speak to an expert to help your Fire Department in their selection process. Please contact your local Ricochet Dealer or contact us directly at 866-293-8104 or [email protected] to discuss your specific needs.
To see our complete list of available materials, check out our Material Selection Guide.
Effective Date: February 01, 2023
This page outlines the instructions and processes for any products that need to be returned to Ricochet for inspection, alteration, warranty, etc. In the event of any issue with Ricochet products, or a requested return, this process must be followed. For certain repairs, we will recommend using a Certified ISP. Your sales or Customer Service representative can provide recommendations for ISPs in most regions. If you are unable to find a Certified ISP, our Customer Service team will consider your request(s).
A fully completed Return Authorization Form needs to be submitted by the Dealer, Sales Team Member, or Customer, and submitted to Customer Service at [email protected].
The Ricochet Customer Service team will review the submitted RA form and determine if the issue is either: (a) Warranty, or (b) Non-Warranty/Nonconforming, Billable request.
If this policy and procedure is not followed, the return garment(s) will not be accepted. If garments are sent in without the proper documentation, or if the garments have not been cleaned, they will be returned without inspection, and all shipping costs will be billed to the original sender.
We greatly appreciate your cooperation in following this policy to help us ensure that any and all returns are completed as quickly and accurately as possible.
Ricochet's Customer Service Department is here to assist you in the event of any questions or concerns and can be reached via email at [email protected] or by phone at 215-849-1971, ext.448
Ricochet Manufacturing Company, Inc.
Attn: Customer Returns
4700 Wissahickon Avenue, Suite 112
Philadelphia, PA 19144
Effective Date: January, 2025
Ricochet Manufacturing Co., LLC (“Ricochet” or “Ricochet-gear.com”) recognizes that you value the privacy of your personal information and how it is utilized. We value your trust and continued patronage and will make every effort to utilize the information in a manner that will benefit your overall shopping experience.
INFORMATION WE COLLECT AUTOMATICALLY:
Our web server will automatically recognize and store the following information: browser type and version, IP address, operating system, URL, pages visited, time spent on each page.
WHAT WE DO WITH THE INFORMATION COLLECTED AUTOMATICALLY:
The information collected automatically is primarily used to improve our web site and enhance your shopping experience. For example, an infrequently visited page may be eliminated. In addition, we will utilize the information for product offerings or to improve navigation throughout the site.
HOW WE USE COOKIES:
You do not need to accept or use cookies to shop on Ricochet-gear.com.
We use a single cookie that assists us in determining Web site traffic patterns. This cookie helps us better understand how visitors navigate through and use Ricochet-gear.com, enabling us to measure the site's ease of use and effectiveness. This information assists us in our efforts to refine our site, as well as efforts to improve and customize the shopping experience for individual visitors like you.
The cookie contains absolutely no personal information. If you do not want to receive cookies, you can set your browser to accept no cookies, or tell it to erase all cookies at the end of a session.
However, if you choose to disable cookies, you may not be able to use certain features and information.
INFORMATION YOU PROVIDE:
Ricochet receives and stores any information you provide when placing an order, entering a promotional event or requesting email announcements. Name, address, and a phone number are required when you place an order. Email addresses are utilized to confirm orders have been placed or shipped and provide customers with new product announcements and special savings.
SECURITY OF INFORMATION YOU PROVIDE:
We work to protect the security of the information you provide during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
WHAT WE DO WITH THE INFORMATION PROVIDED:
Ricochet recognizes that privacy of personal information is of the utmost importance. Therefore, the information will only be shared with approved partners. The partner approval process involves an analysis of the ethical standards of the prospective partner, product/service quality, reputation, how our customers will be approached and treated, the likelihood of partner's product/service appealing to Ricochet-gear.com customers and other factors as well.
AGENTS:
Occasionally, we will employ other companies to perform functions on our behalf. These companies do have access to personal information while fulfilling their obligations but do not have the authority to utilize any information.
CONSENT:
By accessing the Ricochet-gear.com web site to gather information or place product orders, you consent to our collection and use of your personal information.
SMS consent and employee phone numbers are used exclusively for Ricochet internal communications and are never shared, sold, or disclosed to any third parties or affiliates.
INTERNAL SMS COMMUNICATIONS
Ricochet Gear may send occasional, non-marketing text messages to employees for internal purposes only. These messages may include work schedule reminders, meeting notifications, urgent operational updates, weather advisories, and holiday closure notices.
Participation in our internal SMS program is voluntary. Employees opt in by providing their mobile number during onboarding or through other HR-approved processes. Message frequency will vary depending on operational needs. Message and data rates may apply. Recipients may reply STOP at any time to opt out or HELP for assistance.
SMS consent and employee phone numbers are used exclusively for Ricochet internal communications and are never shared, sold, or disclosed to any third parties or affiliates.
For full details, please see our SMS Terms of Service – Internal Communications.
QUESTIONS OR SUGGESTIONS:
If you have questions or suggestions, send an email to [email protected]
CHANGES TO THE Ricochet-gear.com and Ricochet Manufacturing Company, LLC. PRIVACY POLICY:
It may be necessary for Ricochet-gear.com and Ricochet to make changes to this privacy policy. If changes are made, they will be announced on this page.
Effective Date: February, 2024
CONDITIONS
Welcome to Ricochet-Gear.com, a web site that is owned and operated by Ricochet Manufacturing Company, LLC. (“Ricochet”). We provide products and services to you subject to the following conditions. If you purchase from Ricochet, you accept these conditions. Please read them carefully.
PRICES
Prices listed on this site are current. Due to the wide selection of products offered, prices may change without notice. We also reserve the right to make corrections in the event of a misprint.
PAYMENT
Lines of credit may be issued to Municipalities, Government Agencies, Cities, Departments and/or Dealers. To apply for credit terms, please contact Customer Service. For orders not on a line of credit, payment is required prior to orders entering Production. Payment can be made via Check, ACH, or Credit. A 3% Surcharge will be assessed on Credit Card Payments.
SALES TAX
Sales tax will be charged on all orders based upon delivery address unless a sales tax exemption form is provided. Please send all exemption forms to [email protected].
DELIVERY
All orders are shipped via UPS Ground for speed, convenience, and economy. Customers in Alaska, Hawaii and Puerto Rico may choose U.S. Postal Service or UPS Second Day Air at additional costs. Some restrictions may apply due to quantity, weight, shape, or size. Expedited or additional delivery cost will be charged to the customer and an estimate will be provided prior to shipping.
SALES TAX
Pennsylvania and Maryland residents are subject to 6% tax. Philadelphia, PA residents are subject to 2% city tax. New Jersey residents are subject to 6.625% tax. Virginia customers are subject to a 5.3% tax. Massachusetts residents are subject to 6.25% tax. Online orders in all other States are Tax Free. Tax is applicable to Product and Shipping. There are some products that are non-taxable; therefore, tax will not be applied to those products.
DELIVERY
Continental U.S. orders are shipped for speed, convenience and economy. Customers in Alaska, Hawaii and Puerto Rico may choose U.S. Postal Service or UPS Second Day Air at additional costs. Some restrictions do apply because of quantity, weight, shape or size. Some orders may require additional shipping charges. If the items you are ordering require extra shipping, we will notify you once your order is received.
TRADEMARKS
Ricochet-Gear.com, and other Ricochet-Gear.com graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Ricochet or entities that have agreed to allow us to post information about their products and services. Ricochet's trademarks and trade dress may not be used in connection with any product or service in any manner that (a) is likely to cause confusion among customers, (b) dilutes the value of the Ricochet trademark and trade dress; or (c) disparages or discredits Ricochet. All other trademarks not owned by Ricochet that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Ricochet.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Ricochet or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Ricochet and protected by U.S. and international copyright laws. All software used on this site is the property of Ricochet or its software suppliers and protected by United States and international copyright laws.
WARRANTY
Ricochet warrants its protective clothing to be free from defects in materials and workmanship for their serviceable life when properly used and cared for. Our obligation under this warranty shall be limited to the repair or replacement, without charge, of any product which is returned to us at the buyers’ expense and is determined by us to be defective in materials or workmanship but is otherwise serviceable. This warranty shall not be applicable unless the products are used for the purpose for which they were designed and are used by trained personnel following proper procedures and in accordance with the product’s warning, use, inspection, maintenance, care, storage, and retirement instructions. Failure to properly care for the garment will lead to a shortening of the serviceable life.
“Serviceable” refers to the general condition of the garment which can be expected to provide at least reasonable limited protection against the hazards from which the garment was designed to protect. “Serviceable life” is the period of time protective clothing, which has been properly cared for, can be expected to provide reasonable limited protection.
“Defects in Materials” refers to weak areas or other flaws caused by irregularities in their manufacture. “Defects in Workmanship” refers to improperly manufactured seams, stitching, or other construction methods. This warranty does not cover wear and tear nor damage from fire, heat, chemicals, misuse, accident, or negligence. Claims for manufacturing defects must be received from the Customer within one (1) year of delivery of product on which the claim is based, or such longer period as required applicable by law. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The remedy of repair or replacement for breach of this warranty shall be the sole and exclusive remedy and Ricochet shall not under any circumstances be liable for incidental or consequential damages.
APPLICABLE LAW
By visiting Ricochet-gear.com, you agree that the laws of the Commonwealth of Pennsylvania, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Ricochet.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, if any, posted on this site. These policies also govern your visit to Ricochet-gear.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Effective Date: January 24, 2024
Ricochet warrants its protective clothing to be free from defects in materials and workmanship for their serviceable life when properly used and cared for. Our obligation under this warranty shall be limited to the repair or replacement, without charge, of any product which is returned to us at the buyers’ expense and is determined by us to be defective in materials or workmanship but is otherwise serviceable. This warranty shall not be applicable unless the products are used for the purpose for which they were designed and are used by trained personnel following proper procedures and in accordance with the product’s warning, use, inspection, maintenance, care, storage, and retirement instructions. Failure to properly care for the garment will lead to a shortening of the serviceable life.
“Serviceable” refers to the general condition of the garment which can be expected to provide at least reasonable limited protection against the hazards from which the garment was designed to protect. “Serviceable life” is the period of time protective clothing, which has been properly cared for, can be expected to provide reasonable limited protection.
“Defects in Materials” refers to weak areas or other flaws caused by irregularities in their manufacture. “Defects in Workmanship” refers to improperly manufactured seams, stitching, or other construction methods.
This warranty does not cover wear and tear nor damage from fire, heat, chemicals, misuse, accident, or negligence. Claims for manufacturing defects must be received from the Customer within one (1) year of delivery of product on which the claim is based, or such longer period as required applicable by law. THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The remedy of repair or replacement for breach of this warranty shall be the sole and exclusive remedy and Ricochet shall not under any circumstances be liable for incidental or consequential damages.
According to the United States Environmental Protection Agency (“EPA”), PFAS are a large group of manufactured chemicals that have been used in industry and consumer products since the 1940s because of their useful properties. There are thousands of different PFAS, including perfluorooctanoic acid (“PFOA”) and perfluorooctane sulfonic acid (“PFOS”), two of the most widely used and studied PFAS.
Additional information about PFAS can be found on the EPA’s PFAS website.
PFAS are a large group of chemicals that have been widely used because of properties such as resistance to water, oil, heat, and certain chemicals. Their durability and ability to provide water- and stain-repellent properties have led to their use in a wide variety of consumer, commercial, and industrial applications.
PFAS have historically been used in products such as stain-resistant textiles, non-stick cookware, rainwear and other outdoor clothing, as well as certain personal care and cosmetic products.
PFAS-based finishes have historically been used on outer shell materials in firefighter and other first responder PPE to provide water- and stain-repellent properties. These durable water repellent (DWR) finishes help reduce the absorption of liquids and contaminants that may come into contact with the garment.
Fluorinated technologies have also historically been used in underlying protective layers, including certain moisture barriers, to help prevent liquids from penetrating through the protective clothing.
Learn more about how turnout gear materials and technologies are evolving →
PFAS chemistries have historically been used in first responder PPE for two principal purposes:
Materials and technologies continue to evolve, including the introduction of non-PFAS options for structural turnout gear.
No. Ricochet does not manufacture PFAS chemicals or directly apply PFAS-based finishes to its products.
Ricochet purchases materials and components from suppliers. Some of these materials may have PFAS-based finishes applied, contain a fluorinated barrier technology, or both. The chemical manufacturing and application of these technologies occur upstream in the supply chain before the materials or components are supplied to Ricochet.
Ricochet also offers non-PFAS turnout gear options using qualifying materials and components that meet the applicable ≤100 ppm total fluorine threshold.
Yes, some Ricochet products and material configurations may contain PFAS. However, non-PFAS options are now available for structural turnout gear.
Ricochet offers non-PFAS configurations across its Maverick™, Prime™, and Response™ structural turnout gear packages using qualifying materials and components that meet the applicable ≤100 ppm total fluorine threshold.
NFPA 1970 does not require turnout gear to be non-PFAS. Rather, manufacturers can offer certified material systems using either fluorinated or qualifying non-PFAS technologies, depending on the materials and configuration selected.
Because material options and technologies continue to evolve, customers and dealers should refer to Ricochet’s current resources for the latest available non-PFAS options and supporting information.
According to the U.S. Environmental Protection Agency (EPA), scientific research suggests that exposure to certain PFAS may be associated with adverse health outcomes. Studies have identified potential effects including reproductive and developmental effects, increased risk of certain cancers, reduced immune response, interference with the body’s natural hormones, and increased cholesterol levels and/or risk of obesity.
Research is ongoing, and the potential health effects can vary depending on the specific PFAS, level and duration of exposure, and other factors. People may be exposed to PFAS through a variety of pathways, including contaminated drinking water and food, certain consumer products, occupational environments, and PFAS-containing firefighting foams.
Researchers continue to study PFAS exposure among firefighters and the potential contribution of different occupational exposure sources, including protective equipment, firefighting foams, combustion environments, and other materials encountered during emergency response.
Additional information about current PFAS health research is available on the EPA’s PFAS website.
Yes. Ricochet offers certified non-PFAS structural firefighting gear options and continues to work with material suppliers to expand the number of non-PFAS composite configurations available to departments.
Under NFPA 1970, qualifying protective elements can be identified as having a PFAS (total fluorine) concentration of no more than 100 ppm (≤100 ppm) upon certification. Total fluorine is used as a proxy for evaluating PFAS because there is not currently a standardized method for directly measuring every PFAS chemical that may be present in a material or component.
Explore our available non-PFAS turnout gear solutions to compare certified composites, materials, and package options.
For more information, feel free to visit our website or talk to your Ricochet sales representative. We will do our best to keep you as informed as we are!