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Effective Date: February 01, 2023

This page outlines the instructions and processes for any products that need to be returned to Ricochet for inspection, alteration, warranty, etc. In the event of any issue with Ricochet products, or a requested return, this process must be followed. For certain repairs, we will recommend using a Certified ISP. Your sales or Customer Service representative can provide recommendations for ISPs in most regions. If you are unable to find a Certified ISP, our Customer Service team will consider your request(s).

A fully completed Return Authorization Form needs to be submitted by the Dealer, Sales Team Member, or Customer, and submitted to Customer Service at [email protected].

  • The RA Form submitted must:
    • Be submitted to Customer Service for Review BEFORE any other action is taken. RA numbers will not be provided until after the completed RA Form has been internally reviewed.
    • Include all contact information, including shipping and billing address as well as contact information 
    • Include complete Serial Numbers, Sizes, and a full description of the issue for each individual garment.
    • Be completed on the most current digital version of a Ricochet RA form 
  • Please do not send or return garments until instructed by Ricochet to do so. We cannot accept returned products without the RA process being completed, and no review will occur. We will return any items sent without a completed RA process, and any associated shipping costs will be billed to the dealer/customer.

The Ricochet Customer Service team will review the submitted RA form and determine if the issue is either: (a) Warranty, or (b) Non-Warranty/Nonconforming, Billable request.

  • Warranty item
    • We will confirm issue is covered by Warranty and send back the completed RA Form with a designed RA Number to reference for inquiries and/or billing.
    • If warranty coverage is not clear through the communication of the RA process, we may request you to send garment for review.
    • If it is determined that the garment does not fall under warranty, we will provide a cost estimate to complete a Billable/Non-Warranty repair.
    • We will provide a target completion date that will become effective once garments are physically received, checked-in, and confirmed.
    • Please print the completed form with the RA number and include in the package(s) with the garment(s) that are being returned. All garments MUST be cleaned before returning.
  • Billable/Non-Warranty/Nonconforming Request (Sizing, Wear and Tear, Customer Changes, etc.
    • For certain repairs, we will recommend using a Certified ISP. Your sales representative or our Customer Service department can provide recommendations for ISPs in most regions.
    • Any repairs, changes, or alterations must be completed by a Certified ISP. Repairs, changes, and/or alterations not completed by a Certified ISP will void all Warranty and Certification(s) of the garment(s). 
    • After a written approval to proceed at the quoted price is received, an RA number will be provided. Please print the completed form with the RA number and include in the package(s) with the garment(s) that are being returned. All garments MUST be cleaned before returning.
    • If you are unable to find a Certified ISP, our Customer Service team will consider your request(s) and either provide a quote to complete the repair(s)/change(s), along with a target date for completion, or reject the request.
  • In the event of a request for a Warranty Repair to be completed by a Third-Party ISP, the following process must be followed:
    • Complete the RA process as outlined above with the Ricochet Customer Service Team.
    • Provide an official quote that you have received from a Certified Third-Party ISP to complete the repair in question. 
      • If approved by Ricochet in writing, Ricochet will reimburse for the approved costs.
      • If not approved, garment(s) must be returned to Ricochet for repair. Any repairs completed by a Third Party which have NOT been approved by Ricochet in writing will void all Warranty and Certification(s) of the garment(s).

If this policy and procedure is not followed, the return garment(s) will not be accepted. If garments are sent in without the proper documentation, or if the garments have not been cleaned, they will be returned without inspection, and all shipping costs will be billed to the original sender.

We greatly appreciate your cooperation in following this policy to help us ensure that any and all returns are completed as quickly and accurately as possible.

Ricochet's Customer Service Department is here to assist you in the event of any questions or concerns and can be reached via email at [email protected] or by phone at 215-849-1971, ext.448

Ricochet Manufacturing Company, Inc.
Attn: Customer Returns
4700 Wissahickon Avenue, Suite 112
Philadelphia, PA 19144